FAQ
FAQ
Welcome to the HomeTaro FAQ. Below you can find answers to common questions about our products, orders, payments, shipping, returns, and customer support.
About HomeTaro
What is HomeTaro?
HomeTaro is a home living brand focused on textile decor, practical home furnishings, rugs and mats, and everyday organization products.
Our collections are designed to bring comfort, texture, functionality, and simple decorative touches into everyday spaces.
What products does HomeTaro offer?
Our products are mainly organized into three categories:
- Home Textiles & Decor
- Rugs & Mats
- Storage & Organization
Product availability may vary from time to time.
Orders
How can I place an order?
Browse the products available on hometaro.com, select the desired options where applicable, add the product to your cart, and complete the checkout process.
Please review your product selection, delivery information, and order details carefully before submitting your order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact [email protected] as soon as possible.
Orders may enter processing shortly after payment confirmation, so changes or cancellations cannot always be guaranteed.
If an order has already been processed or shipped, our standard return process may apply.
How long does order processing take?
Orders are generally processed within:
1–3 business days
after payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Shipping
How long does delivery take?
Estimated delivery is generally:
7–15 business days after shipment.
Actual delivery times may vary depending on the destination, carrier, customs procedures, transportation conditions, weather, and other circumstances.
How much is shipping?
Our standard shipping fee is:
$12.99
Orders totaling $39.99 or more qualify for free standard shipping.
The applicable shipping charge will be displayed during checkout.
Will I receive tracking information?
Where tracking is available, applicable tracking information may be provided after your order has been shipped.
Tracking updates may take some time to appear depending on the carrier and destination.
What should I do if my order is delayed?
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
Please provide your order number and relevant delivery information so that we can review the situation.
Products
Are product colors and appearance exactly as shown?
We make reasonable efforts to display product images and information accurately.
However, colors and appearance may vary slightly depending on lighting, manufacturing conditions, device screens, and other factors.
How can I find product specifications?
Product pages provide the available product information, such as materials, sizes, colors, options, and other relevant specifications where applicable.
If you need additional information about a product, please contact our customer support team before placing your order.
Returns & Refunds
What is your return period?
Customers may generally request a return within:
30 days of receiving the order.
Please contact us before sending a product back so that your request can be reviewed and the applicable instructions can be provided.
How do I request a return?
Email:
Please include your order number, product information, and the reason for your request where applicable.
Do not send a product back before receiving the applicable return instructions.
What condition should a returned product be in?
Products should generally be returned in their original condition and should not show damage caused after delivery.
Original packaging and included items should be retained where reasonably available.
Return eligibility may depend on the circumstances and condition of the product.
When will I receive my refund?
Once an approved return has been received and reviewed, the applicable refund will generally be issued to the original payment method.
Refund processing is generally estimated at:
5–10 business days
after the applicable refund has been processed. The actual time may vary depending on the payment provider or financial institution.
What if I receive a damaged or incorrect product?
Please contact [email protected] as soon as reasonably possible.
Include your order number, a description of the issue, and photographs or other relevant information where available. We will review the situation and determine an appropriate solution.
Payments
What payment methods are available?
Available payment methods are displayed during checkout.
Payment options may vary depending on the customer's location, order, and other applicable circumstances.
Is my payment information secure?
Payments are processed through the payment services available during checkout.
Payment providers may handle payment information according to their own security procedures, terms, and privacy practices.
Customer Support
How can I contact HomeTaro?
You can contact us by email:
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +1 719 245 2550
For order-related questions, including your order number can help us review your request more efficiently.
Business Information
BRAND: HomeTaro
LEGAL COMPANY NAME: ALIEN ANTELOPE ATTIRE INC.
OWNER / REPRESENTATIVE: Zheng Meirong
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
WEBSITE: hometaro.com
BUSINESS ADDRESS: 1060 BROADWAY PMB 50668, ALBANY, NY 12204, USA
If your question is not answered above, please contact the HomeTaro customer support team and we will review your inquiry based on the information available.