Shipping Policy

At HomeTaro, we aim to provide a straightforward and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is completed on hometaro.com.

Shipping Overview

Order Processing Time: 1–3 business days
Estimated Delivery Time: 7–15 business days after shipment
Standard Shipping Fee: $12.99
Free Standard Shipping: Orders totaling $39.99 or more

Delivery estimates are provided for general guidance and may vary depending on the destination, carrier, customs procedures, transportation conditions, weather, and other circumstances.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During processing, we review the order information, prepare the selected products, and complete the necessary procedures before shipment.

Orders placed during weekends or public holidays may begin processing on the next available business day.

Once an order has been shipped, applicable shipping information may be provided so that customers can follow the delivery progress where tracking is available.

Shipping Time

After an order has been shipped, the estimated delivery time is generally:

7–15 business days

The actual delivery time may vary depending on the destination and the circumstances affecting transportation.

The estimated delivery period does not necessarily include order processing time.

Shipping Charges

Our standard shipping fee is:

$12.99

Orders totaling:

$39.99 or more

qualify for free standard shipping.

The applicable shipping charge, if any, will be displayed during the checkout process before the order is submitted.

Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully review your:

• Full name
• Delivery address
• Postal or ZIP code
• City and region
• Contact information

Incorrect or incomplete delivery information may result in delays or difficulties with delivery.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at [email protected].

While we will make reasonable efforts to assist, changes cannot always be guaranteed once an order has entered processing or shipment.

Tracking Information

Where tracking is available, relevant tracking information may be provided after the order has been shipped.

Tracking updates may take some time to appear after shipment. The availability and frequency of tracking updates may vary depending on the carrier and destination.

Delayed Deliveries

Although most orders are delivered within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Carrier processing delays
• Customs procedures
• Weather conditions
• Transportation disruptions
• High-volume shipping periods
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If an order appears to be delayed, please contact our customer support team with your order number so that the available information can be reviewed.

Customs and Import Considerations

Depending on the destination, an order may be subject to customs procedures or other local requirements.

Any applicable customs processing, import requirements, or related procedures may vary according to the destination and circumstances of the shipment.

Customers are responsible for providing accurate delivery information and cooperating with applicable delivery or customs requirements when necessary.

Delivery Issues

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

[email protected]

Please include your order number and relevant delivery information so that we can review the situation.

If a package is shown as delivered but cannot be located, customers should also check with household members, building management, neighbors, or the applicable carrier where appropriate.

Contact Us

If you have questions about shipping or delivery, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +1 719 245 2550

BRAND: HomeTaro

LEGAL COMPANY NAME: ALIEN ANTELOPE ATTIRE INC.

OWNER / REPRESENTATIVE: Zheng Meirong

WEBSITE: hometaro.com

BUSINESS ADDRESS: 1060 BROADWAY PMB 50668, ALBANY, NY 12204, USA

We aim to provide clear shipping information and a convenient delivery experience while keeping customers informed throughout the order process.