Terms of Service

Welcome to HomeTaro. These Terms of Service describe the general terms that apply when you access or use hometaro.com, browse our products, place an order, or otherwise interact with our website.

By accessing or using our website, you acknowledge that you have read and understood these terms and agree to use the website in a reasonable and lawful manner.

About HomeTaro

HomeTaro is a home living brand focused on textile decor, practical home furnishings, rugs and mats, and everyday organization products.

The website is operated by:

BRAND: HomeTaro
LEGAL COMPANY NAME: ALIEN ANTELOPE ATTIRE INC.
OWNER / REPRESENTATIVE: Zheng Meirong
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +1 719 245 2550
WEBSITE: hometaro.com
BUSINESS ADDRESS: 1060 BROADWAY PMB 50668, ALBANY, NY 12204, USA

Use of Our Website

You may use hometaro.com for personal shopping and other legitimate purposes.

When using our website, you agree not to misuse the website, interfere with its normal operation, attempt to obtain unauthorized access, introduce harmful content, or use the website in a manner that may negatively affect other customers, our services, or website operations.

We may make reasonable changes to website content, features, product information, or services as part of normal business operations.

Products and Product Information

We make reasonable efforts to present product names, descriptions, images, prices, materials, sizes, colors, and other product information as clearly and accurately as possible.

Product appearance, color, texture, packaging, and other details may vary slightly due to manufacturing conditions, display settings, lighting, or other circumstances.

Product availability may change from time to time. We reserve the ability to correct obvious errors in product information, pricing, availability, or descriptions when necessary.

Prices and Payment

Product prices are displayed on the relevant product pages and during checkout.

Standard shipping is $12.99, and orders totaling $39.99 or more qualify for free standard shipping, unless otherwise stated on the website.

Payments are processed through the payment methods available during checkout. By submitting an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

If a payment cannot be completed or verified, the order may not be processed until the payment issue has been resolved.

Orders

When you place an order, you are submitting a request to purchase the selected products.

After payment confirmation and review of the order information, we will begin the applicable order processing procedures.

Orders are generally processed within 1–3 business days after payment confirmation.

We may contact you if additional information is reasonably necessary to process an order.

In circumstances such as product availability issues, obvious pricing or listing errors, payment problems, or other reasonable operational concerns, an order may need to be reviewed, adjusted, or cancelled. Where appropriate, an applicable refund will be arranged.

Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery is generally 7–15 business days after shipment.

Standard Shipping: $12.99

Free Standard Shipping: Orders of $39.99 or more.

Delivery estimates are provided for general reference and may vary depending on the destination, carrier, customs procedures, weather, transportation conditions, and other circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may generally request a return within 30 days of receiving an order. Please contact [email protected] before sending a product back so that the request can be reviewed and the applicable instructions can be provided.

Approved refunds are generally issued to the original payment method. After a refund has been processed, the time required for the funds to appear may vary depending on the payment provider or financial institution.

Please refer to our Return & Refund Policy for additional information.

Intellectual Property

The content available on hometaro.com, including text, graphics, logos, images, product descriptions, page layouts, and other website materials, is intended for use in connection with HomeTaro and its services.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit website content without appropriate authorization.

The HomeTaro name, branding, logos, and related materials should not be used in a manner that may create confusion regarding their source or ownership.

Third-Party Services

Our website may use third-party services for functions such as ecommerce infrastructure, payment processing, shipping, analytics, advertising, communication, security, or other technical services.

These services may operate according to their own terms, policies, and privacy practices. Their involvement does not change the general responsibilities described in these Terms of Service.

Website Availability

We aim to keep hometaro.com available and functioning reliably.

However, temporary interruptions may occur because of maintenance, technical issues, service-provider problems, network conditions, updates, or other circumstances.

We may modify, suspend, or discontinue certain website features when reasonably necessary for maintenance, security, improvement, or normal business operations.

Limitation of Responsibility

We make reasonable efforts to keep website information, product descriptions, and services clear and useful. However, website content may occasionally contain errors, omissions, temporary inaccuracies, or information that has not yet been updated.

To the extent permitted by applicable requirements, HomeTaro is not responsible for circumstances beyond our reasonable control, including carrier delays, customs processing, network interruptions, service-provider issues, weather conditions, or other external events.

Nothing in these Terms of Service is intended to exclude or limit any responsibility that cannot be excluded or limited under applicable requirements.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, processed, and protected.

Please review our Privacy Policy for additional information about cookies, analytics, payment services, shipping services, marketing technologies, and other data-related practices.

Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes to our website, products, services, business practices, or applicable requirements.

The latest version will be made available on hometaro.com. Continued use of the website after changes are posted indicates your acknowledgment of the updated terms.

Contact Us

If you have questions about these Terms of Service, an order, our products, or our services, please contact us:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

BRAND: HomeTaro

LEGAL COMPANY NAME: ALIEN ANTELOPE ATTIRE INC.

OWNER / REPRESENTATIVE: Zheng Meirong

WEBSITE: hometaro.com

BUSINESS ADDRESS: 1060 BROADWAY PMB 50668, ALBANY, NY 12204, USA