Return & Refund Policy

At HomeTaro, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the general requirements and process for requesting a return or refund.

We aim to handle return requests in a clear and reasonable manner while considering the condition of the product, order information, and circumstances of each request.

Return Period

Customers may generally request a return within 30 days of receiving their order.

To help us review your request efficiently, please contact our customer support team before sending any product back.

Customer Support Email: [email protected]

Requests submitted after the applicable return period may not be eligible for a return or refund.

Return Conditions

To be considered for a return, products should generally be:

• In their original condition
• Unused or only handled as reasonably necessary for inspection
• Free from damage caused after delivery
• Returned with applicable original packaging and included items where reasonably available

The condition of the product may be reviewed before a refund is approved.

Certain circumstances may affect return eligibility, including the condition of the product, missing components, or damage resulting from improper use or handling.

Damaged, Incorrect, or Missing Items

If you receive a product that appears damaged, incorrect, or incomplete, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs or other relevant information when available. This information can help us review the situation and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

How to Request a Return

Please follow these steps:

1. Contact us

Email [email protected] with your order number and the reason for your return request.

2. Wait for return instructions

Our customer support team will review the request and provide the applicable instructions if the return is approved.

3. Prepare the product

Pack the product securely and include the relevant items associated with the order where applicable.

4. Complete the return

Follow the return instructions provided by our customer support team.

Please do not send a return before contacting us and receiving the applicable instructions.

Return Shipping

Return shipping arrangements and any applicable costs may depend on the reason for the return and the circumstances of the request.

Our customer support team will provide the relevant information after reviewing your return request.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the order.

After the refund has been processed, the time required for the funds to appear in your account may vary depending on the payment provider, financial institution, or payment method.

Estimated refund processing time: 5–10 business days after the applicable refund is processed.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Because orders may enter processing shortly after payment confirmation, cancellation cannot always be guaranteed. If an order has already been processed or shipped, the standard return procedure may apply.

Refunds for Unavailable or Cancelled Orders

In circumstances where an order cannot be fulfilled due to product availability, payment issues, listing errors, or other reasonable operational circumstances, the order may be cancelled and an applicable refund may be arranged.

Contact Us

If you have questions about a return or refund, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

BRAND: HomeTaro

LEGAL COMPANY NAME: ALIEN ANTELOPE ATTIRE INC.

OWNER / REPRESENTATIVE: Zheng Meirong

WEBSITE: hometaro.com

BUSINESS ADDRESS: 1060 BROADWAY PMB 50668, ALBANY, NY 12204, USA

We appreciate your cooperation throughout the return and refund process and aim to provide clear information and reasonable assistance for each request.